AI that resolves tickets,
so your team handles what matters.
Beni answers common questions from your knowledge base, resolves routine inquiries instantly, and escalates complex issues to your team with full context — 24/7.
Beni is your first line of support.
Trained on your help docs, FAQs, and support content. Beni resolves the routine questions instantly — and routes the rest to your team with full context.
Answers from your own content
Upload your help docs, FAQs, guides, and support articles. Beni answers customer questions accurately using your content — with source citations so customers (and your team) can trust the answers.
Intelligent human handoff
When Beni can't resolve an issue, it seamlessly hands off to your team inbox — with the full conversation, customer details, and issue summary. Your agents pick up with zero context gap.
Full context on every interaction
Every conversation is saved and searchable. When a returning customer reaches out, your team sees their full history — past questions, previous issues, and how they were resolved.
One AI across web chat and more
Today, Beni powers your website chat widget. Coming soon: the same AI will handle WhatsApp, SMS, and email — giving your customers consistent support wherever they prefer to reach you.
Your support inbox is a never-ending queue.
Your team is buried in repetitive questions while customers wait. Here's what's breaking your support experience.
Ticket backlogs that never shrink
Monday morning means 100+ tickets from the weekend. Your team spends half the day on "Where's my order?" and "How do I reset my password?" instead of solving real problems.
After-hours support gaps
Support tickets don't stop at 5 PM. Customers in different timezones, weekend browsers, and late-night users all expect answers — and they're not willing to wait until Monday.
Repetitive Tier-1 questions drain your team
Your best support agents shouldn't be answering the same 20 questions on repeat. It's demoralizing, inefficient, and takes them away from complex issues that actually need human judgment.
Agent burnout from relentless volume
High ticket volume, pressure to respond fast, and repetitive work leads to burnout. Burnt-out agents give worse answers, respond slowly, and eventually leave — costing you hiring and training expenses.
See Beni handle a support question for a SaaS product.
This is a real Beni conversation flow. Your support chat will be trained on your own documentation and help articles.
Customer support for every team.
How Beni works for SaaS Products
Frequently asked questions.
Your customers have questions right now.
Start resolving support questions in minutes. Free to start, no credit card, no developer required.