HOSPITALITY & TRAVEL

AI that handles your front desk,so your team can focus on guests.

Beni helps hotels, resorts, travel agencies, and vacation rental hosts answer guest questions, handle booking inquiries, and capture direct leads — 24/7, across languages.

73%of travelers expect instant responses to inquiries
45%of booking inquiries happen outside business hours
30%of guest questions are repetitive check-in/policy queries
2.8xmore direct bookings with conversational AI vs. contact forms
Live Demo

See Beni in action for a boutique hotel.

This is a real Beni conversation flow. Your hotel's chat will be trained on your own content.

B
The Harbour House Hotel
Online
Hi, do you have availability for 2 nights next weekend? We're a couple celebrating our anniversary.
Happy anniversary! Let me check for you. We have our Harbour View Suite available next Friday-Sunday. It includes a king bed, private balcony, and complimentary breakfast for two. Would you like me to share pricing and help you reserve it?
Yes please, what's the rate?
The Harbour View Suite is $289/night, so $578 for your 2-night stay. We also have an Anniversary Package that includes: • Welcome champagne • Fresh flowers in-room • Prix fixe dinner for two All for $699 total. Would you like to book either option?
The anniversary package sounds perfect!
Wonderful choice! To complete your reservation, I just need a few details: • Full name • Email address • Estimated arrival time Our team will confirm your booking and send all the details within the hour.
Type your message...
The Solution

Beni is your 24/7 concierge.

Trained on your property details, policies, and local recommendations. Ready to assist every guest, in any language, around the clock.

BOOKING ASSISTANCE

Instant booking support

Beni answers availability questions, explains room types and rates, and guides guests toward booking — directly on your website. Reduce OTA dependency and capture more direct reservations.

KNOWLEDGE BASE

Property FAQs answered instantly

Upload your property details, policies, amenities guide, and local tips. Beni answers guest questions accurately from your own content — check-in times, parking info, pet policies, and more.

LEAD CAPTURE

Capture group & event inquiries

Wedding planners, corporate groups, and event organizers browsing your site? Beni captures their requirements, group size, dates, and contact info — so your sales team can follow up fast.

MULTILINGUAL

Speak every guest's language

Beni communicates fluently in 50+ languages. International travelers get instant, accurate answers in their native language — no translation delays, no miscommunication.

The Problem

Your guests are booking somewhere else right now.

Travelers have questions before they book — but if they don't get answers fast, they book with someone else. Here's what's costing you reservations.

01
01

Inquiries in every timezone

Guests from around the world browse your site at all hours. When nobody replies within minutes, they move on to a competitor with faster response times.

02
02

Repetitive questions overwhelm staff

"What time is check-in?" "Is breakfast included?" "Do you have airport transfers?" Your team answers these dozens of times daily instead of creating memorable guest experiences.

03
03

Language barriers lose bookings

International travelers need answers in their language. If your team can't respond fluently, that's a direct booking lost to an OTA or competitor.

04
04

No upsell at the point of interest

Guests browsing your spa, tours, or dining page are ready to spend — but there's no one to suggest a package, answer a question, or close the sale in real time.

BY PROPERTY TYPE

Tailored for your property.

How Beni works for Hotels & Resorts

Answer room availability and rate questions instantly
Promote spa, dining, and activity packages in-chat
Capture group and event booking inquiries
Share check-in procedures and property amenities

Frequently asked questions.

HOSPITALITY & TRAVEL

Your next guest is browsing your site right now.

Start capturing direct bookings and answering guest questions in minutes. Free to start, no credit card required.

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