AI that sells while you sleep,
so no cart gets abandoned.
Beni helps online stores, DTC brands, and retail businesses answer product questions, reduce cart abandonment, and capture leads — 24/7, without adding to your support queue.
Every abandoned cart is a lost customer.
Shoppers have questions before they buy — but if they can't get answers fast, they leave. Here's what's costing you sales.
Cart abandonment with no intervention
A customer adds items to their cart, hesitates on shipping costs or sizing, and leaves. No one's there to answer their question and save the sale — and they rarely come back.
Repetitive order and shipping queries
"Where's my order?" "Do you ship internationally?" "What's your return policy?" Your support team answers these hundreds of times instead of handling real issues.
No product guidance at scale
Shoppers browsing your catalog need help choosing the right product. Without a knowledgeable assistant available 24/7, they either buy the wrong item or don't buy at all.
Post-purchase support gaps
After the sale, customers need help with tracking, returns, and product care. Slow responses lead to negative reviews, refund requests, and lost repeat business.
Beni is your 24/7 sales assistant.
Trained on your product catalog, policies, and brand voice. Ready to answer questions, guide purchases, and capture leads — around the clock.
Smart product recommendations
Beni understands your catalog and helps shoppers find the right product. It answers sizing questions, compares options, and suggests alternatives — just like your best sales associate.
Shipping, returns & policy answers
Upload your FAQs, shipping info, return policy, and product guides. Beni handles the repetitive questions instantly so your team can focus on complex cases and VIP customers.
Turn browsers into buyers
Visitors on the fence? Beni captures their email and preferences through natural conversation — then your team can follow up with targeted offers and personalized recommendations.
Escalate high-value conversations
Wholesale inquiries, custom orders, or VIP customers? Beni routes complex conversations to your team with full context — product interests, conversation history, and customer details.
See Beni in action for an online store.
This is a real Beni conversation flow. Your store's chat will be trained on your own product catalog.
Tailored for your store.
How Beni works for DTC Brands
Frequently asked questions.
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